{"id":6925,"date":"2017-08-19T05:31:41","date_gmt":"2017-08-19T05:31:41","guid":{"rendered":"http:\/\/faceinews.com\/?p=6925"},"modified":"2017-08-19T05:31:41","modified_gmt":"2017-08-19T05:31:41","slug":"survey-82-percent-of-itsm-professionals-believe-future-it-roles-will-become-more-challenging","status":"publish","type":"post","link":"https:\/\/www.faceinews.com\/?p=6925","title":{"rendered":"Survey: 82 Percent of ITSM Professionals Believe Future IT Roles Will Become More Challenging"},"content":{"rendered":"

\"Future_of_ITSM_infographics_design_2\"<\/a>ManageEngine\u2019s Future Readiness Survey Finds It\u2019s Time to Get Ready for New Technology and a Millennial Workforce<\/strong><\/p>\n

Read the ITSM Future Readiness survey report and view the infographic at \u0013 HYPERLINK “http:\/\/ow.ly\/Roag30e5Ay2” \u0014http:\/\/ow.ly\/Roag30e5Ay2\u0015<\/p>\n

Chennai, India \u2014 August 18, 2017<\/strong> \u2014 \u0013 HYPERLINK “http:\/\/buzz.manageengine.com\/” \u0001\u0014ManageEngine\u0015, the real-time IT management company and creators of \u0013 HYPERLINK “http:\/\/www.manageengine.com\/service-desk” \u0001\u0014ServiceDesk Plus\u0015, the IT service desk software used by more than 100,000 organizations worldwide, today announced the results of its IT Service Management Future Readiness survey.<\/p>\n

The survey, which was conducted in collaboration with \u0013 HYPERLINK “https:\/\/itsm.tools\/” \u0001\u0014ITSM.tools\u0015, consisted of ten questions that focused on the opportunities and challenges ITSM will see in the future. It was presented to ITSM professionals and garnered over 300 responses, yielding key findings in five distinct areas.<\/p>\n

Key Findings: Strong Affinity for the Cloud; AI Not a Threat to Jobs<\/strong><\/p>\n

Working in IT: Eighty-two percent of ITSM professionals believe that the IT roles of tomorrow will be more challenging \u2014 and the majority of the workforce currently feels undervalued by management.
\nImpact of politics on IT staffing: More than 60 percent of respondents feel that current global and local political scenarios \u2014 like Brexit, the recent U.S. election and Australian immigration policies \u2014 will adversely affect recruitment for IT roles.
\nNew technology: Cloud technology continues to enjoy positive feedback from ITSM professionals in spite of a major outage. Artificial intelligence (AI) isn\u2019t seen as a major job disruptor yet, with only 16 percent of respondents saying it will affect IT jobs.
\nBest practices: Only 24 percent of ITSM professionals show confidence in the existing ITSM best practices, including ITIL, making a strong case for their revamp.
\nMeeting service expectations: With an incoming millennial workforce, 77 percent of ITSM professionals believe that IT teams will have to do more to manage the expectation gap between younger and older employees.<\/p>\n

\u0013 HYPERLINK “https:\/\/ctt.ec\/Eaz5X” \u0001\u0014Click to tweet\u0015 this news.<\/p>\n

ITSM Is Getting Shaped by the Cloud, AI and a Millennial Workforce<\/strong><\/p>\n

Interestingly, while a majority of ITSM professionals (57 percent) feel that their IT teams deliver equal or better service than consumer-facing companies, 77 percent also believe that they need to do better to match the expectations of the incoming workforce of millennials. The timing of this survey \u2014 almost coinciding with the widespread outage of a cloud service provider in February 2017 \u2014 also brings to the surface a strong affinity for cloud technology. Even with this incident, only 8 percent of respondents had a negative opinion about cloud. Also revealed in the survey, only 16 percent of respondents said that they view the development of AI as a threat to IT jobs, contradicting what\u2019s seen as a popular notion.<\/p>\n

The Relevance of ITIL in a Changing ITSM Landscape<\/strong><\/p>\n

While only 5 percent of respondents feel that ITIL and other published ITSM practices are irrelevant, roughly 66 percent believe ITIL and other ITSM best practices have failed to keep up with the changing ITSM landscape. These findings reinforce the need for ITIL to reinvent itself to keep pace with the changing trends in IT.<\/p>\n

\u201cThe ITSM industry is continually evolving in response to its micro and macro influencers, like technology, people, practices and government regulations,\u201d said Rajesh Ganesan, Director of Product Management at ManageEngine. \u201cBeing aware of potential future challenges and opportunities helps ITSM professionals stay relevant and responsive to changing landscapes in IT and business, giving their organizations a competitive edge.\u201d<\/p>\n

\u201cIt\u2019s interesting \u2014 and worrying \u2014 that 82 percent of survey respondents believe that working in IT will get harder over the next three years,\u201d said Stephen Mann, Principal Analyst and Content Director at ITSM.tools. \u201cThere are multiple root causes, including nearly two-thirds of respondents think that the current local and global political climate is adversely affecting IT recruitment; only 24 percent of respondents think that existing ITSM best practices have kept up with the changing IT and business landscapes; and 77 percent of respondents think that there is still more to be done to meet the expectations of millennial employees. Ultimately, as an industry, we still need to invest more in getting modern IT support right.\u201d<\/p>\n

The IT Service Management Future Readiness survey by ManageEngine and ITSM.tools is available for download at \u0013HYPERLINK “http:\/\/www.manageengine.com\/products\/service-desk\/itsm-future-survey-report.html?techm”\u0001\u0014http:\/\/www.manageengine.com\/products\/service-desk\/itsm-future-survey-report.html\u0015.<\/p>\n

Prepare for the Future with ServiceDesk Plus<\/strong><\/p>\n

ServiceDesk Plus, ManageEngine\u2019s flagship product, is ITIL-ready help desk software used by ITSM professionals worldwide. With industry-certified best practice ITSM functionality, easy-to-use capability and native mobile apps, ServiceDesk Plus help IT support teams deliver world-class service to end users on the go with reduced costs and complexity. Leveraging the latest technology and available in both cloud and on-premises versions, it comes in three editions and is available in 29 different languages. Over 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and be future ready with their IT service management operations. For more information about ServiceDesk Plus, please visit \u0013HYPERLINK “https:\/\/www.manageengine.com\/service-desk”\u0001\u0014www.manageengine.com\/service-desk\u0015.<\/p>\n

About ManageEngine<\/strong><\/p>\n

ManageEngine is bringing IT together for IT teams that need to deliver real-time services and support. Worldwide, established and emerging enterprises \u2014 including more than 60 percent of the Fortune 500 \u2014 rely on our \u0013 HYPERLINK “https:\/\/www.manageengine.com\/products.html” \u0014real-time IT management tools\u0015 to ensure tight business-IT alignment and optimal performance of their IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of \u0013 HYPERLINK “http:\/\/www.zohocorp.com\/” \u0014Zoho Corporation\u0015 with offices worldwide, including the United States, India, Singapore, Japan and China. For more information, please visit \u0013HYPERLINK “http:\/\/buzz.manageengine.com\/”\u0001\u0014buzz.manageengine.com\/\u0015; follow the company blog at \u0013HYPERLINK “http:\/\/blogs.manageengine.com\/”\u0001\u0014blogs.manageengine.com\/\u0015, on Facebook at \u0013HYPERLINK “http:\/\/www.facebook.com\/ManageEngine”\u0001\u0014www.facebook.com\/ManageEngine\u0015 and on Twitter \u0013 HYPERLINK “http:\/\/www.twitter.com\/manageengine” \u0014@ManageEngine\u0015.<\/p>\n

ManageEngine is a trademark of Zoho Corporation. All other brand names and product names are trademarks or registered trademarks of their respective companies.<\/p>\n

Tags: ManageEngine, real-time IT, Zoho, ServiceDesk Plus, ITSM, ITIL, AI, cloud, millennial workforce, help desk, service desk, IT service management, IT management<\/p>\n","protected":false},"excerpt":{"rendered":"

ManageEngine\u2019s Future Readiness Survey Finds It\u2019s Time to Get Ready for New Technology and a Millennial Workforce Read the ITSM Future Readiness survey report and view the infographic at \u0013 HYPERLINK “http:\/\/ow.ly\/Roag30e5Ay2” \u0014http:\/\/ow.ly\/Roag30e5Ay2\u0015 Chennai, India \u2014 August 18, 2017 \u2014 \u0013 HYPERLINK “http:\/\/buzz.manageengine.com\/” \u0001\u0014ManageEngine\u0015, the real-time IT management company and creators of \u0013 HYPERLINK “http:\/\/www.manageengine.com\/service-desk” […]<\/p>\n","protected":false},"author":2,"featured_media":6926,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-6925","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporate"],"_links":{"self":[{"href":"https:\/\/www.faceinews.com\/index.php?rest_route=\/wp\/v2\/posts\/6925","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.faceinews.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.faceinews.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.faceinews.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.faceinews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6925"}],"version-history":[{"count":1,"href":"https:\/\/www.faceinews.com\/index.php?rest_route=\/wp\/v2\/posts\/6925\/revisions"}],"predecessor-version":[{"id":6927,"href":"https:\/\/www.faceinews.com\/index.php?rest_route=\/wp\/v2\/posts\/6925\/revisions\/6927"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.faceinews.com\/index.php?rest_route=\/wp\/v2\/media\/6926"}],"wp:attachment":[{"href":"https:\/\/www.faceinews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6925"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.faceinews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6925"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.faceinews.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}