{"id":8588,"date":"2018-01-11T12:04:16","date_gmt":"2018-01-11T12:04:16","guid":{"rendered":"http:\/\/faceinews.com\/?p=8588"},"modified":"2018-01-11T12:04:16","modified_gmt":"2018-01-11T12:04:16","slug":"grundfos-india-launches-smart-serv-a-mobile-app-to-enhance-customer-service","status":"publish","type":"post","link":"https:\/\/www.faceinews.com\/?p=8588","title":{"rendered":"Grundfos India launches \u2018SmArt Serv\u2019, a mobile app to enhance customer service"},"content":{"rendered":"<p><a href=\"http:\/\/faceinews.com\/wp-content\/uploads\/2018\/01\/app.jpg\" rel=\"attachment wp-att-8589\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-8589 size-full\" src=\"http:\/\/faceinews.com\/wp-content\/uploads\/2018\/01\/app.jpg\" alt=\"app\" width=\"303\" height=\"428\" srcset=\"https:\/\/www.faceinews.com\/wp-content\/uploads\/2018\/01\/app.jpg 303w, https:\/\/www.faceinews.com\/wp-content\/uploads\/2018\/01\/app-212x300.jpg 212w\" sizes=\"auto, (max-width: 303px) 100vw, 303px\" \/><\/a><\/p>\n<p><a href=\"http:\/\/faceinews.com\/wp-content\/uploads\/2017\/11\/Faceinews-Logo-Copy.png\" rel=\"attachment wp-att-7654\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-7654\" src=\"http:\/\/faceinews.com\/wp-content\/uploads\/2017\/11\/Faceinews-Logo-Copy.png\" alt=\"Faceinews Logo - Copy\" width=\"173\" height=\"43\" \/><\/a><\/p>\n<p>Chennai, January 10, 2018: Grundfos India, one of the leading manufacturers of intelligent and energy efficient pumps, today launched a mobile application called \u2018SmArt Serv\u2019. This service app provides an effective way of getting service support for any Grundfos product.<\/p>\n<p>Through this app, one can locate the nearest service provider, fill in the details of the complaint\/request, attach a picture of the pump\/system and raise a service request. An acknowledgement of the request will be received within four hours. For digital pumps, the service provider will try to fix the problem online by providing remote assistance. For other pumps, the service provider will deploy one of the service engineers to the site. Normally, the complaints \/ requests will be resolved within three days.<\/p>\n<p>The SmArt Serv app also enables one to:<br \/>\nEasily track the status of the complaint \/ request<br \/>\nEscalate late response<br \/>\nGet a service report and quotation for spare parts<br \/>\nProvide feedback on the service<\/p>\n<p>SmArt Serv app is available on iOS, Android and Windows. This user-friendly mobile app can also be installed on a desktop computer.<\/p>\n<p>Throwing light on such a customer centric app, Saravanan Panneer Selvam, Chief Sales Officer, Grundfos India, said \u201cThe philosophy behind Grundfos Service\u00a0has always been to provide a little extra. The launch of the SmArt Serv app is yet another effort to strengthen our commitment to providing fast and transparent service support to our customers\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chennai, January 10, 2018: Grundfos India, one of the leading manufacturers of intelligent and energy efficient pumps, today launched a mobile application called \u2018SmArt Serv\u2019. This service app provides an effective way of getting service support for any Grundfos product. Through this app, one can locate the nearest service provider, fill in the details of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":8589,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-8588","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business"],"_links":{"self":[{"href":"https:\/\/www.faceinews.com\/index.php?rest_route=\/wp\/v2\/posts\/8588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.faceinews.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.faceinews.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.faceinews.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.faceinews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8588"}],"version-history":[{"count":1,"href":"https:\/\/www.faceinews.com\/index.php?rest_route=\/wp\/v2\/posts\/8588\/revisions"}],"predecessor-version":[{"id":8590,"href":"https:\/\/www.faceinews.com\/index.php?rest_route=\/wp\/v2\/posts\/8588\/revisions\/8590"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.faceinews.com\/index.php?rest_route=\/wp\/v2\/media\/8589"}],"wp:attachment":[{"href":"https:\/\/www.faceinews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8588"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.faceinews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8588"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.faceinews.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}